Last updated February 20, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our shipping and return policy.
SHIPPING
After placing your order on at fantasycloudvapes.com, your order will typically be process and ship within 48 hours. Once your order has been shipped, you will receive an email confirmation to the email provided on the order with tracking number. Please be sure also check your spam folder as emails are sometimes sent to that folder. Please be aware that during the holiday season, extended weekends with major holidays, order fulfillment time may be extended.
RETURN PROCESS
To return an item, please email customer service at fantasycloudvapes@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail you return to the following address:
Fantasy Cloud Vapes
Attn: Returns
RMA #
655 Jeffery Street
Apt 5
Boca Raton, FL 33487
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to your return
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange an
exchange. Please Note
Sale items are FINAL SALE and cannot be returned
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(305)984-3110
fantasycloudvapes@gmail.com
